Privacy Policy
1. Introduction
Protecting your privacy is essential to us. We are committed to treating your personal information with the utmost care and transparency. The purpose of this privacy policy is to inform you in detail about how we collect, use and protect your information when you interact with our website. We take stringent measures to ensure that your data is secure and that you have full control over how it is used.
Our aim is to provide you with a secure and confidential online experience, complying with the strictest data protection standards such as the European Union’s General Data Protection Regulation (GDPR).
2. Data collected
We may collect the following information when you fill in a form (contact, document download, simulator) on our website:
- Name
- e-mail address
- Telephone number
- Professional information (e.g. company name, position)
If you contact us as an interested party, supplier, service provider or other business partner, we process your personal data such as contact data or correspondence to the extent that this is necessary to process your enquiry (legitimate interest according to Art. 6 para. 1 letter f GDPR) or to initiate or process the respective transaction (Art. 6 para. 1 letter b GDPR) and, if necessary, store the data within the scope of statutory storage obligations (due to statutory obligations according to Art. 6 para. 1 letter c GDPR).
3. Use of Data
The data collected is used to:
- Send you emails in response to your contact requests or to provide you with requested documents.
- Inform you about our products, services and special offers.
- Improve our website and personalise your user experience.
4. Analysis tools
We use the following tools to analyse the use of our website:
- Google Analytics: to collect anonymous information about website usage and help us improve our services.
- Hotjar : to better understand the user experience on our website, enabling us to identify areas for improvement and optimise our site to provide a smoother and more enjoyable experience for our visitors.
5. Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies to:
- Understand and save your preferences for future visits.
- Track and analyse activity on our website to improve our services for a better user experience.
6. Data security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
To protect the personal data of our users, we use a secure online transmission procedure, the so-called “Secure Socket Layer” (SSL) transmission. You can recognize this by the fact that an “s” (“https://”) or a green, closed lock symbol is added to the address component . By clicking on the icon you will receive information about the SSL certificate used. The display of the symbol depends on the browser version you are using. SSL encryption guarantees the encrypted and complete transmission of your data.
7. Your rights
In accordance with applicable data protection regulations, you have the following rights:
- Access: You may request access to your personal data held by us.
- Rectification: You may request the correction of your personal data if it is inaccurate or incomplete.
- Deletion: You may request the deletion of your personal data under certain conditions.
- Objection: You may object to the processing of your personal data under certain conditions.
To exercise these rights, please contact us by mail. We will provide you with a copy of the personal data we hold about you within a reasonable time and in a readable format.
8. Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Any changes will be posted on this page and, where appropriate, you will be notified by e-mail.
9. Contact
If you have any questions about this privacy policy, you can contact us at : Axom Solutions SA, Picassoplatz 4, Basel 4052 or by mail.